Shipping & Returns
What is your returns, refunds & exchange policy?
RETURNS, REFUNDS, AND EXCHANGES.
At IAB, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your item(s) within 60 days of purchase. With our 60 day guarantee you may return your items as long as they are in its original condition (haven't been washed/worn for a workout), still have the tags attached, & packaging for a full refund/store credit depending on the item(s).
No returns or exchanges are accepted over 60 days. We do not accept returns or exchanges from promotional offers/seasonal sales/sale items/outlet store items. Free exchanges are limited to full-priced items - one exchange per purchase - only on domestic orders. We do not provide free exchanges on international orders.
While we cannot offer returns on single items within a bundle, full refunds are available upon return of the entire bundle. But we can exchange items within the bundle. Some bundles are all sales final and cannot be returned or exchanged. If you have any questions regarding your bundle, please contact firstname.lastname@example.org
Purchases made with store credit are not eligible for refunds. You must include the Easy Return/Exchange slip and Proof of Purchase as part of the return, otherwise, we will issue you store credit.
Free Items - There can only be 1 free jacket per transaction. If you add two jackets, you will only be sent one. If you would like to exchange your free item, you will be responsible for the shipping charges.
RETURNS & EXCHANGES REQUIREMENTS:
- 60 Days - You must return your product within 60 days of having received it for a full refund. (Promotional offers/final sale items are only eligible for store credit)
- Include the Easy Return/Exchange Slip - EasyReturns.pdf - you must include the return slip and proof of purchase as part of your return. Otherwise, we will be unable to associate the return to you, and will be unable to refund or exchange your purchase. Returns/Exchanges with no return slip or proof of purchase are not eligible for Refunds - Only Store Credit.
- Original Packaging and Condition - Any purchased product(s) must be returned unwashed in all of the original packaging, and in the original condition. You can return an item if they have been tried on for sizing. A return/exchange can be rejected due to damage to the product. Please see below for denied return/exchange examples.
- We are not responsible for return shipping - IAB is not responsible for the cost associated with returning or exchanging purchased merchandise. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment.
*DENIED RETURN/EXCHANGE EXAMPLES:
- Smell, perfume, deodorant, cologne, laundry detergent smell, etc
- Visible stains or wear marks
- Pet hair, debris or just plain looks dirty
- No packaging or proof of purchase
- Washed or wrinkled
- Bent bills on hats
- Beanies must be unworn and in the original package for sanitation purposes
- Shorts must be unworn (can try on for sizing & movement around the house) and in the original package for sanitation purposes.
As long as your return adheres to the requirements provided, follow these steps to return your product:
- Please email your Order# & details about why, to email@example.com
- After reviewing your return email, we will email you a response within 72 hours of receipt of the email. Emails received on Friday's will not be reviewed until the following Monday. Please take all national holidays into consideration.
- Drop the package off at the shipping carrier’s closest location.
We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund or exchange and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 7 - 14 business days for this process.
The Original Cost of Shipping is NONREFUNDABLE.
If you have any questions, please email us directly at firstname.lastname@example.org