At IAB, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your item(s) within 15 days of purchase, as long as it is in the original condition and packaging for a full refund. No returns or exchanges are accepted over 30 days. We only accept returns of IAB we sell directly to you. If you have issues with an IAB product you purchased in a retailer, please contact them to address their return policies. We do not accept returns or exchanges from merchandise purchased from events. We do not accept returns or exchanges from promotional offers/seasonal sales/final sale items/outlet store items. Free exchanges are limited to full-priced items. One exchange per purchase. Purchases made with store credit are not eligible for refunds. Special one time promotional offers are not eligible for refunds, only store credit. You will be credited at the promotional pricing. You must include the return form slip as part of the return, otherwise we will be unable to refund your purchase.
When purchasing a pre-sale item from IAB, please note that the pre-sale item you purchased will not ship until the specified date. Also, if you're purchasing multiple items which include a pre-sale item, your package will not ship until all items are available for shipment.
As long as your return adheres to the requirements provided, follow these steps to return your product:
We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund or exchange and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 7 - 14 business days for this process.
The Original Cost of Shipping is NONREFUNDABLE.
If you have any questions, please email us directly at firstname.lastname@example.org