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Shipping & Returns

What is your returns, refunds & exchange policy?

Returns, Refunds, and Exchanges. 

At IAB, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your item(s) within 15 days of purchase, as long as it is in the original condition and packaging for a full refund. No returns or exchanges are accepted over 30 days. We only accept returns of IAB we sell directly to you. If you have issues with an IAB product you purchased in a retailer, please contact them to address their return policies. We do not accept returns or exchanges from merchandise purchased from events. We do not accept returns or exchanges from promotional offers/seasonal sales/final sale items/outlet store items.  Free exchanges are limited to full-priced items. One exchange per purchase. Purchases made with store credit are not eligible for refunds. Special one time promotional offers are not eligible for refunds, only store credit. You will be credited at the promotional pricing. You must include the return form slip as part of the return, otherwise we will be unable to refund your purchase. 

Pre-Sale Policy:

When purchasing a pre-sale item from IAB, please note that the pre-sale item you purchased will not ship until the specified date. Also, if you're purchasing multiple items which include a pre-sale item, your package will not ship until all items are available for shipment. 

Returns and Exchanges REQUIREMENTS:

  • 15 Days - You must return your product within 15 days of having received it for a full refund. Anything between 15-30 days, you will receive store credit. (Promotional offers/final sale items are only eligible for store credit)
  • Include the Easy Return/Exchange Slip -  EasyReturns.pdf - you must include the return slip as part of your return. Otherwise we will be unable to associate the return to you, and will be unable to refund or exchange your purchase.   Returns/Exchanges with no return slip are not eligible for Refunds - Only Store Credit.
  • Original Packaging and Condition - Any purchased product(s) must be returned unwashed in all of the original packaging, and in the original condition. A return/exchange can be rejected due to damage to the product.
  • We are not responsible for return shipping - IAB is not responsible for the cost associated with returning or exchanging purchased merchandise. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment.

*DENIED RETURN/EXCHANGE EXAMPLES:

  • Smell, perfume, deodorant, cologne, laundry detergent smell, etc
  • Visible stains or wear marks
  • No packaging or proof of purchase
  • Washed or wrinkled
  • Bent bills on hats 
  • Beanies must be unworn and in original package for sanitation purposes
  • Shorts must be unworn and in original package for sanitation purposes 

As long as your return adheres to the requirements provided, follow these steps to return your product:

  1. Please email your Order# & details about why, to  support@iambeastmode.com
  2. After reviewing your return form, we will email you a response within 72 hours of receipt of email. Emails received on Friday's will not be reviewed until the following Monday. Please take all national holidays in to consideration. 
  3. Drop the package off at the shipping carrier’s closest location.

We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund or exchange and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 7 - 14 business days for this process.

The Original Cost of Shipping is NONREFUNDABLE. 

If you have any questions, please email us directly at  support@iambeastmode.com

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